Last Updated: November, 2025
Matilde Cigars (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website (www.matildecigars.com) or interacting with our services.
1. Information We Collect
We may collect the following types of information when you visit or use our website:
- Personal Information: such as your name, email address, shipping address, billing information, and phone number when you make a purchase or contact us.
- Non-Personal Information: including browser type, IP address, device information, and browsing activity collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Communicate with you regarding purchases, updates, or support inquiries.
- Improve our products, services, and website experience.
- Send marketing communications (only if you’ve opted in).
- Comply with legal obligations and prevent fraudulent activity.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, though some features may not function properly.
4. Information Sharing
We do not sell, rent, or trade your personal data.
We may share limited information only with:
- Service providers that help us operate our business (e.g., payment processors, shipping partners, analytics).
- Legal authorities, if required by law or to protect our rights and safety.
5. Data Security
We use industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
6. Email and Marketing Communications
If you subscribe to our newsletter or promotions, you can opt out at any time by clicking “Unsubscribe” in our emails or contacting us directly at info@matildecigars.com.
7. Age Restriction
Matilde Cigars does not knowingly collect information from anyone under the age of 21. By using our website, you confirm you meet the legal smoking age in your jurisdiction.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications.
To exercise these rights, contact us at info@matildecigars.com.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
📧 info@matildecigars.com
📍 Santiago de los Caballeros, Dominican Republic